Help Center

Frequently Asked Questions

Shipping & Fulfilment

Where Will My Item(s) Ship From?

How quickly will my order ship?

How Can I Track My Order?

How Will My Order Be Delivered?

Out of Stock / Backordered Items

Which Countries Can You Ship To?

I Received A Damaged Item What Do I Do?

Return's Policy

What Is Your Return Policy?

You Sent Me The Wrong Item, How Do I Return?

Payments

What Currency Do You Use At The Checkout?

Which Payment Methods Do You Accept?

I Am Getting An Error At The Checkout

Do You Charge Taxes?

Do You Offer A Layaway Plan?

Do You Price Match?

Do You Price Match Other Retailers?

Common Questions About Electric Bikes

I Don't See A Model I Want On Your Website, Can You Get It?

I Can't Decide Which Bike Is Right For Me, Can You Help?

Which Brands Of Electric Bike Do You Sell?

How Do You Ship Lithium Ion Batteries?

Common Questions About Scooteretti

When Did You Open?

Where Did The Name Scooteretti Come From?

Can Customers Visit Your Store?

We Loved Our Experience With You, How Can We Tell Others?

Where Are You Located?

Do You Have A YouTube Channel?

It Seems Every Shop Online Is The Largest and Best. What Makes You Different?

Navigating shop.scooteretti.com

How Do Cookies Work?

Which Internet Browsers Does Your Site Support?

How Can I Contact Customer Care?

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